Help

We have compiled a list of the questions that visitors ask of us most frequently. If you have a question that you cannot find in the list below, please contact us.

Frequently asked questions

• Where is my verification or reservation email?
  Do you have an email filter setup on your Mail account? If you do not see the email in your Inbox, check your Spam, Bulk or Junk folder. Certain web-based email services have been known to delay Tuscanweb email. If you do not wish to wait any longer, you can also try to sign up using a different email address. If you have Yahoo e-mail account, to be able to use him properly to login on Tuscanweb you need to input "registrations and reservations @tuscanweb.com" email in your contact/address in your Yahoo account. We are working with Yahoo to try and resolve this issue.
• Villas in Tuscany
  Residences locally known as 'Villas' usually refer to a stately family home with grape and/or olive growing dating back several centuries or more. That is where the word got some of its aura going back to Roman times. These residences are rarely rented as one unit and are mainly used for private functions or converted to Bed and Breakfast's or apartments. Villa is now a commercialised term referring to anything from a converted rural outbuilding to a townhouse. However it usually implies exclusivity in some form or another, real or not as may be, and of course a pool!
• Apartments in Tuscany
  Apartments are almost all privately owned and mainly in towns. In historic city centres they are mostly found in converted family mansions (palazzos) or town houses. In rural areas apartments are mostly converted farm buildings associated with a larger estate. If you are lucky you may find some in converted villas or castles on family estates dating back centuries. The approach to a town centre apartment may leave a lot to be desired; chunks of plaster missing from the walls in the lobby area, no lift, worn out stone or terra cotta floors, dusty stairwell and dark corners everywhere. Once you are inside you will be in a different world. Welcome to medieval Florence.
• Hotels in Tuscany
  A typical hotel , as in most of Italy, would be family owned and not usually part of a chain. It is an integral part of the town scene and is often converted from earlier uses as a family mansion (Palazzo or town house ). In the country it would be a larger farmhouse or a villa. It will usually offer a wider range of services than a Bed and Breakfast including meals, a bar and a reception desk. Some may be centuries old and are among the oldest and most luxurious hotels in the world .
• B&B's in Tuscany
  B&B's are a relatively new concept in Italy. You may think you are a guest in someone's else's main residence, but in fact there are many shades of residency. You may be personally welcomed by the owner or meet no one other than the key holder. They will generally have 2-5 double rooms and can range from the bijou with hotel-like services to the twin-bed basic variety.
• How do I submit a review of property I stay in?
  If you would like to share a story with your fellow readers, fill out this form or click "Traveller's experience" at the left side of page.
• How can I become a member of Tuscanweb?
  To become a member of Tuscanweb, click the Create a new account link on the upper right-hand side of the page, then follow the instructions on that page. For more informations about benefits, please visit Learn more page.
• How do I change the email address, my password and other details on my account?
  To change the email address or any other details that your account is under, first sign in to your account through the Click here to sign in link on the upper right-hand side of the homepage, then click on the link on the left side of the page that says 'Change details' and follow the instructions on that page.
• How do I search for specific accommodation?
  You should use our advanced search form where you can check all sorts of search criteria, like the name of the accommodation, the area, and the amenities you want.
• How do I make a reservation?
  Just click the "Book now" or "Check availability" button/hypertext link you would like to reserve on the property description page. You will first be asked to sign-in or register and after registration process is finished, the system will walk you through the reservation process. Please note, to check availability you do not need to register your credit card details.
• Can I make a reservation by phone?
  If you are Tuscanweb member, you can receive for free Tuscanweb Priority Support (TPS), which includes guaranteed response as well as reasonable efforts to assist you in finding the best possible accommodation to suite your budget and personal tastes, but we cannot accept reservations by phone at this time.
• How do I know if my reservation is confirmed?
  You will receive an email confirmation from us. You can also access your saved reservations by clicking the "My Tuscanweb" link on the upper right-hand side of the page, and then clicking the "My Reservations" link. If your reservation has been confirmed it will appear on that page with the word "OK" in the status column.
• Can I cancel my reservation?
  To cancel prepaid reservations or make changes to an existing reservation, please call 0041-797-242-323 for assistance.
• Will there be any additional charges?
  If additional charges such as meals, drinks, laundry, telephone calls, parking, etc. are not included, it will be added to your bill when you checkout.

Contact us

Should you have any further questions, please consult our Contact page.